5 successful Digital Marketing case studies of fintech brands to become multiple $$$ companies — iHQ

innovation HQ
6 min readSep 20, 2022

We all can agree accomplishing Digital Marketing for fintech brands can be tricky. But instead of reinvesting all by yourself.

We’ll help you analyze some of the proven strategies from prominent fintech players and their plan of action that achieved remarkable results in their success.

It’s shocking: how clarity is still a confidential term in fintech brands.

The prominent brands we will mention are getting transparent with their methodologies, as no one wants anything to be hidden!

They are inventing new terms and innovations via their marketing tactics. Examples would be influencer marketing, referrals marketing, gamification marketing, etc. Moreover, rewarding their customer to let them share data with other companies — as we said, no more hiding and mysterious games.

The new definition of marketing — Share with them, let them know, and they’ll trust you! All conclude to: do the advertising but be transparent and clear as much as possible.

Without further ado. Let’s jump on the blog!

5 case studies of successful brands- How they become multiple $$$ companies!

Venmo is an integrated app for fast, safe, social payments between friends and colleagues — and claims to eliminate cash with their secured and easy-to-use Venmo Mastercard® or Debit Card, which you can carry everywhere — let’s break down their favorable strategies!

Marketing strategy — Venmo’s mission statement- change people’s relationships with money and each other. So, advertising strategy rests on the idea that they want people to share special moments, memories, and funny stories through the conduit of sending money over the cloud, said Kasia Leyden, senior group Marketing Director at Venmo & Braintree.

Things to learn from Venmo’s strategy-

  1. Employing communities for friends and peers to spread Venmo as their friendly solution.
  2. Embracing mobile-first marketing is topmost priority.
  3. Bestow the product or service as a habit for the users.

USP — Unique from its competitors, Venmo doesn’t charge users to send or receive more money. Instead, it charges 3% on credit card-based payments.

Target market — Most Venmo customers are under 34 years old (Millenials).

Stripe is a financial service and software as a service company. Their primary offering includes payment processing software and application programming interfaces (APIs) for e-commerce websites and mobile applications.

Marketing strategy — Their strategy follows the concept that “customer is king.”

Combined with powerful word of mouth, they started making headlines in 2012.

Things to learn from Stripe’s strategy

  1. Super targeted solution for a specific group- developers. Thus, curating offers accordingly.
  2. Delighted audience along with well-versed research-
  • Developers’ pain points: less time, speedy integration of payment solutions, quick and, on top of that, secure payment processing.
  • Stripe’s solution: APIs and documentation allow developers to integrate payment processing into their websites and apps like nothing.

USP — Stripe developed the “Stripe Connect” capabilities which enabled them to embed everything a platform needed in a Software as a Service API- curating itself as a “developer-first” brand.

Target group — Stripe’s target market includes developers, small startups, and Fortune 500 giants looking for payment services.

After realising the pain points of sellers stymied by outmoded products and tools, they introduced their integrated, omnichannel solutions — so sellers and merchants can easily manage inventory, run busy operations, book appointments, and proactively engage with loyal users.

Marketing strategies — Its Cash App freebie model for subscribers is its core marketing strategy, along with referral via peer-to-peer transactions.

Things to learn from Square’s strategy:

  1. Customer-centric minimalistic design for the products.
  2. Rely on Referrals as a marketing strategy- The company makes money based on transactions via its payment products and subscription services.
  3. Educates audience through aggressive content marketing, which many fintech brands take lightly.

USP — Challenging the status quo in finance and simplifying financial transactions is the core business strategy for Square.

Moreover, with a two-sided network (businesses and consumers), Square has dynamic data that no other company has- which proves extremely valuable for them in marketing and gives them a competitive advantage.

Target group — Individuals in developed countries who engage in financial transactions with other individuals and businesses with an annualised gross payment volume of less than $125,000.

Klarna is a leading global payment and shopping service, providing smarter and flexible shopping experiences to 150 million active consumers across more than 450,000 merchants in 45 countries. Klarna offers direct payments, pay after delivery options and instalment plans in a one-click purchase experience.

Marketing strategy — B2B Strategic Partnerships to reach the end customers.

Klarna’s list of partners has been growing exponentially and involves over 200,000 merchants worldwide. Prominent names like Zara, Nike, ASOS, Missguided, and Sephora chose Klarna for its customer-centric and extraordinary approach to engaging users and scale.

Things to learn from Klarna’s strategy:

  1. Ditching serious nazi vibes from a financial aspect and making it approachable.
  2. Robust influencer marketing.
  3. More competent and more flexible shopping and purchase experiences.

USP — Klarna has been famous worldwide due to its ‘no interest’ feature. Unlike most buy now pay later services, Klarna is unique in that no interest or late payment fees are applied to purchases — again embodying their mission to create financial wellness.

Target audience — with its why-so-boring!? vibes. Klarna’s target is the Genz population with bold-vibrant branding, especially young-edgy women and shoppers.

The main objective Robinhood always strives for is building a financial system for everyone. They believe in creating products that let customers start investing at their own pace and on their own terms. Facilitates commission-free trades of stocks, exchange-traded funds and cryptocurrencies via a mobile app.

Marketing strategy — In order to widen its funnel in the market, Robinhood set itself up to make investing friendly, approachable, and understandable for newcomers and experts alike.

Things to learn from Robinhood’s strategy:

  1. Immersive Illustration & Video makes engaging and learning easy for the audience.
  2. Creating the illusion of exclusivity by gamification and leveraging waiting lists to nudge customers to be a community-driven approach.
  3. Furthermore, incentivise retainers with referral programs.

USP — “Democratize finance for all” is its vision. Robinhood’s uniqueness lies in transparent messaging and offers throughout its website, copies, and landing pages.

Target group — Young investors who want to get skin in the game.

FAQs

Combining two or more strategies will always yield greater results-such as collaborations with stabilised brands for broader services to offer your customers.

Yes, absolutely! After some organic growth, PPC or paid media, with a variety of text, image, and video-based advertising, ranks top on the SERP- it can also be utilized on various platforms to ensure you reach the most relevant audience.

If you are receiving low web traffic, no new leads or poor quality leads, have limited or zero data to analyse, and are facing diminishing returns on ROI. Your current digital marketing strategy for fintech needs help.

How we can help!

The above fintechs leverage digital marketing according to their users’ changing tastes and, thus, become what they are today. Robust marketing should never be rigid, yet must hop on trends with wide open eyes!

Need help with the same? We help early-revenue startups in the overall digital marketing along with funding. Our CMO team closely works with the startup as a founding team so we can craft a best-in-class strategy for customer acquisition- brand story, designing, streamlined campaigns, and execution along with PR, Web, and SEO.

With iHQ studio, audience connection is a no-brainer!

Send us an email today- at hello@ihqcap.com.

Originally published at https://ihqventures.com on September 20, 2022.

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innovation HQ

We are Innovation HQ! An early-stage VC, building and investing in ventures through iHQ Studio & iHQ Capital.